The Texas Health and Human Services Commission (HHSC) has issued a new provider letter (PL 2021-25) to inform nursing homes, assisted living facilities, and intermediate care facilities about expectations during an Informal Dispute Resolution (IDR) conference. The IDR conference is an informal administrative process for facilities to dispute deficiencies or licensing violations cited against them. Facilities must complete and submit an IDR Conference Questionnaire, listing all questions for the surveyor. Only questions related to refuting the cited deficiencies or licensing violations will be addressed during the conference. Facilities must not ask questions unrelated to the specific survey findings being disputed. Participants in the IDR conference are expected to be respectful and professional. Facilities should review the resources provided in the letter for additional information on the IDR process.

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