The Long-Term Care Regulatory Provider Letter PL 2022-26 informs Home and Community Support Service Agencies (HCSSA) providers about the HCSSA Enforcement Unit's email address for submitting Informal Dispute Resolution (IDR) requests. Providers can now email Form 2407 or continue to fax or mail the revised form. HCSSA providers must complete and submit Form 2407 within 10 calendar days after receiving official written notification of survey findings. Supporting documentation must be submitted within seven calendar days of the form's submission. A copy of the IDR request form, rebuttal letter, and supporting documentation must also be sent to the agency's survey office. Agencies must submit a plan of correction in response to survey findings, even if they disagree with them. For questions or concerns, providers can contact the Policy and Rules Section at LTCRPolicy@hhs.texas.gov or call (512) 438-3161.

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