The Texas Health and Human Services Commission has issued a provider letter (PL 2021-22) regarding the posting of Ombudsman information on the websites of assisted living facilities (ALF) and nursing facilities (NF). This is in compliance with House Bill 3961, which aims to promote awareness of the State Long-term Care Ombudsman Program. Effective January 1, 2022, facilities must prominently display specific information about the program on their websites. If a facility does not have its own website, it can post the information on its parent company's site. Facilities without any internet presence are exempt from this requirement. For any questions, providers can contact the Policy and Rules Section at LTCRPolicy@hhs.texas.gov or call (512) 438-3161.
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