The California Department of Social Services (CDSS) has issued a Provider Information Notice (PIN) to clarify the authority of conservators and agents under powers of attorney related to residents' rights in Residential Care Facilities for the Elderly. The PIN emphasizes that personal rights, such as receiving visits, making confidential calls, and sending unopened correspondence, can only be restricted under limited circumstances. Third parties, including court-appointed conservators and agents under powers of attorney, generally cannot curtail these rights unless they have explicit authority to do so. The PIN also provides guidance on understanding powers of attorney and conservatorships, as well as a chart outlining the roles and associated authorities for decision-makers. Healthcare facilities must ensure compliance with these regulations to protect residents' rights and avoid potential consequences for non-compliance.

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