The California Department of Social Services (CDSS) has issued a new Provider Information Notice (PIN) that introduces new forms for complainant intake and reporting notifications, replacing the previous Complaint Response (LIC 856) form. The new forms include the Complaint Intake Notification (LIC 856A), which is used before a complaint is investigated, and three forms used after the complaint has been investigated: Complaint Determination Notification - Substantiated (LIC 856B), Unsubstantiated (LIC 856C), and Unfounded (LIC 856D). These forms are only sent to the person who filed the complaint, not to the facility licensee or staff. The CDSS emphasizes the importance of confidentiality and prohibits retaliation against those who cooperate with complaint investigations. The new PIN also includes an updated Frequently Asked Questions (FAQ) document related to complainant communication. Healthcare facilities must familiarize themselves with these new forms and follow the revised communication procedures when addressing complaints.

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