The California Department of Social Services (CDSS) has issued a Provider Information Notice (PIN) regarding the use of the Everbridge Emergency Notification System for licensed healthcare facilities. The system is used to notify facilities of natural disasters and request information about their operational status. Facilities must respond to notifications even if they are not impacted by the event, as it helps CDSS assess if assistance is needed. Everbridge uses text messages, emails, and phone calls to contact facilities, so it is crucial to keep contact information up-to-date. Notifications may be related to fires, public safety power shutoffs, or other events. CDSS also reminds facilities to review their emergency/disaster plans and ensure compliance with all applicable statutes and regulations. Failure to comply with the PIN may result in additional contact from regional offices to ensure facility safety.

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