The All Plan Letter 24-012 outlines requirements for Medi-Cal managed care plans (MCPs) regarding outreach, education, and member experience assessment for Non-Specialty Mental Health Services (NSMHS) as mandated by Senate Bill 1019. MCPs must develop annual outreach plans, ensuring cultural appropriateness and collaboration with stakeholders, including community advisory committees. They are also required to assess member experiences through surveys and publicly post their plans and assessments. Implementation begins by January 1, 2025, with ongoing updates required.

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