Nursing homes/healthcare facilities are required to develop, implement, and maintain an effective training program for all staff, individuals providing services under a contractual arrangement, and volunteers. This training program should be based on a facility assessment, and must include topics such as advance care planning, cultural competence, end-of-life care, geriatrics and gerontology, and more. Facilities are encouraged to use free online resources to assist with training, and the Long Term Care Ombudsman can provide in-service trainings. Surveyors will consider the facility's compliance with all training requirements, and failure to do so may result in a citation. Nursing homes/healthcare facilities must therefore ensure they are providing the necessary trainings to all staff, individuals, and volunteers, and must keep records of all trainings.

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