Nursing homes and other healthcare facilities must display written information and provide oral and written information to residents and applicants for admission about how to apply for and use Medicare and Medicaid benefits, and how to receive refunds for previous payments covered by such benefits. Facilities must assist residents or prospective residents with the local Social Security Office or the local unit of the State Medicaid agency and provide more than just a phone number. They are not responsible for providing detailed information about Medicare and Medicaid eligibility rules. This new requirement will require nursing homes and other healthcare facilities to provide more information and assistance to residents and applicants for admission about how to use Medicare and Medicaid benefits and how to receive refunds.

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