Nursing homes/healthcare facilities are required to assist residents in making transportation arrangements to and from the source of service, if the resident needs assistance. This includes considering the resident's clinical, physical, mental, and financial condition when determining how to best assist them. Facilities must also ensure that any charges for transportation services do not violate resident rights. If there is a delay in making transportation arrangements that adversely affects resident care or treatment, then the facility must also refer to Quality of Care or Quality of Life requirements. This new letter requires nursing homes/healthcare facilities to take additional steps to ensure that residents are able to access the transportation services they need.

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