This letter outlines the requirements for nursing homes and other healthcare facilities to have an adequate resident call system in place. This system must allow residents to call for staff assistance from their bedsides and toilet/bathing facilities and must be accessible to residents even when lying on the floor. Facilities must also provide alternatives, auxiliary aids, or services for residents with disabilities. Facilities must ensure that the call system is operational and have a process in place to routinely check that the system is functioning. In the case of a power outage, an alternate means of communication must be put in place. This letter requires nursing homes and healthcare facilities to ensure that their resident call systems are up to date and functioning properly in order to provide adequate care to residents.
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