Nursing homes/healthcare facilities must ensure that services provided or arranged in accordance with the resident’s plan of care are delivered by individuals who have the skills, experience and knowledge to do a particular task or activity, and that includes proper licensure or certification if required. The facility will be held accountable if they fail to ensure staff are qualified to perform tasks, as this could result in serious injury, harm, impairment or death for the resident. Facilities need to take action to ensure staff are qualified to perform tasks and have the necessary skills, experience and knowledge to do so.

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