Nursing homes and other healthcare facilities must provide medically-related social services to ensure the highest possible physical, mental, and psychosocial well-being of their residents. This includes advocating for residents, assisting with communication of needs, arranging for transportation and other services, providing mental and psychosocial counseling, encouraging staff to maintain or enhance resident dignity, and meeting the needs of residents who are grieving or coping with stressful events. Facilities must identify the need for social services and ensure they are provided, and they should attempt to obtain services not covered by Medicaid on behalf of the resident. This requirement will help nursing homes and other healthcare facilities provide the best possible care for their residents.

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