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This letter from the Centers for Medicare and Medicaid Services (CMS) outlines the rights of residents in nursing homes and other healthcare facilities to organize and participate in resident and family groups. Facilities must provide private space for these groups and take reasonable steps to make residents and family members aware of upcoming meetings in a timely manner. Staff, visitors, or other guests may only attend these meetings at the invitation of the group. The facility must designate a staff person to provide assistance and respond to written requests that result from group meetings, and they must consider the views of the resident or family group and act upon grievances and recommendations. Facilities must be able to demonstrate their response and rationale for such response, though they are not required to implement every request. Family members or representatives of another resident have the right to meet in the facility. Facilities must provide private space for these meetings, consider the views of the resident or family group, and provide a response and rationale for any grievances. This letter will impact nursing homes and healthcare facilities by requiring them to provide private space for resident and family groups, take steps to inform residents and family members of upcoming meetings, provide a designated staff person to assist the group, and consider and act upon grievances and recommendations.
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