Nursing homes and other healthcare facilities are required to provide residents with notices in an oral and written format they can understand, including a written description of legal rights, a list of pertinent State regulatory and informational agencies and advocacy groups, information regarding eligibility for Medicaid, the right to file a complaint with the State survey and certification agency, contact information for State and local advocacy organizations and the Aging and Disability Resource Center, information regarding Medicare and Medicaid eligibility and coverage, and contact information for the Medicaid Fraud Control Unit. Facilities must also provide information and contact information for filing grievances or complaints concerning any suspected violation of State or Federal nursing facility regulations. To ensure understanding, facilities must have written translations, including Braille, and make the services of an interpreter available as needed. This will help to increase the quality of care for people with Medicare and Medicaid by reducing the deficiencies most commonly cited during the CMS survey process, such as infection control and accident prevention.

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