This letter outlines the requirements for nursing homes and other healthcare facilities to have a grievance policy that is compliant with the rights of the residents. The policy must include notifying the resident of their right to file a grievance orally or in writing, as well as anonymously; providing the contact information of the grievance official, the contact information of independent entities with whom grievances may be filed; identifying the grievance official; taking immediate action to prevent further potential violations of any resident right during the review; immediately reporting certain violations to the Administrator; ensuring written grievance decisions meet documentation requirements; taking appropriate corrective action if the grievance is confirmed; and maintaining evidence of the result of all grievances for at least 3 years. Nursing homes and healthcare facilities must now ensure their grievance policy is compliant with these requirements.

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