CDPH has chaptered AB 895, effective 1/1/23, which requires SNFs and ICFs to provide prospective residents or their representative with a written notice about local long-term care ombudsman programs and specified websites prior to or at the time of admission. It also requires updating their grievance forms to include the ombudsman program information, CDPH information, and how to file a grievance. Instead of a standalone notice, it also permits adding the new notice to the standard admission agreement.
The written notice must include the telephone number, internet website address, and email address for the local long-term care ombudsman program along with links to the CDPH's Licensing and Certification Program's website, the California Health Facility Information Database (Cal Health Find) page, and to CalLongTermCareCompare.org.
The written notice must inform prospective residents or their representative that the ombudsman is a resource for accessing additional information regarding resident care at the facility and for reporting resident care complaints. CDPH recommends including this information with the standard admission agreement as authorized by the bill.
If the facility chooses to include the required notice in their standard admission agreement, CDPH recommends including the following paragraph. The facility must fill in the information for that facility's local long-term care ombudsman in the blanks below:
Resources for accessing additional information regarding resident care at the facility include the local long-term care ombudsman at _____________ (phone number), __________(internet web address), and ______________(email address), CDPH's Licensing and Certification Program's website; the California Health Facility Information Database (Cal Health Find) page; and Cal Long Term Care Compare website.
Reporting resident care complaints can be done using the local long term care ombudsman information above and through the CDPH complaint process.
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