The California Department of Social Services (CDSS) has issued a new Provider Information Notice (PIN) to provide guidance for Adult and Senior Care (ASC) residential licensees on assisting residents with telehealth visits. The PIN outlines the responsibilities of licensees, which include helping residents set up and log on to telehealth visits, assisting with audio and video features, and ensuring privacy and confidentiality. Licensees must observe resident personal rights, privacy, and confidentiality as mandated in regulations and statute. The PIN also addresses situations where a resident's representative may need to participate in a telehealth visit, suggesting three-way phone calls or video conference platforms such as Zoom. Licensees are required to distribute the Resident Fact Sheet to residents and their representatives. The PIN aims to ensure that residents receive necessary assistance with telehealth visits while maintaining their privacy and confidentiality.

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