The California Department of Social Services (CDSS) has issued a new Provider Information Notice (PIN) regarding the investigation of Priority 1 complaints in adult and senior care facilities. Priority 1 complaints are those that present a serious risk to residents' health and safety. Effective immediately, these complaints will be reviewed on a case-by-case basis to determine if an on-site inspection is necessary or if a tele-inspection can be conducted effectively. This policy aims to protect residents and employees by avoiding unnecessary visits to facilities during the current public health crisis. The PIN supplements previous guidance on tele-inspections and tele-visits. Facilities should refer to PIN 20-09-ASC for information on the Rapid Assistance and Support Team (RAST) tele-visits standards, the tele-inspection process, and video conferencing resources. If facilities have any questions, they should contact their local Regional Office.
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